John Deere Operations Center™

Maintenance Plan Auto and Plan Tracking available in both the John Deere Operations Center and Equipment Mobile is a game changer that enhances customer satisfaction, streamline maintenance processes, reduces downtime, and boost overall equipment performance.

This feature enables dealers to stay ahead in providing top-notch service and support to their customers. The innovative tool empowers dealers to proactively plan and provide maintenance solutions and seamless communication to ensure the customers’ equipment is readily available.

• Simple access to factory maintenance plans: customers can unlock factory maintenance plans by adding their equipment to their John Deere account or organization.
• View parts by interval: users can see specific parts needed for maintenance at each service interval, enabling dealers to better facility parts sales and allowing customers to be prepared for maintenance activities.
• Efficient maintenance management: streamline maintenance setup and empower customers to manage equipment maintenance efficiently.
• Comprehensive maintenance tracking: track tasks, intervals, receive alerts, and log maintenance history.
• Enhanced dealer-customer collaboration: dealers can access customer maintenance plans, offer customized and unique support and services that best fit the customer.
• Note tracking: dealers and customers can save and track notes for each other for future reference.

Maintenance Plan Auto and Plan Tracking available in both the John Deere Operations Center and Equipment MobileUsers can access factory maintenance plan by adding their equipment to their John Deere account or organization, granting them access to the plan. They have the option to follow the pre-populated factory plan or adjust tasks to best meet their equipment needs.

Users can view parts by interval, which allows users to see specific parts needed for each maintenance interval. The system tracks maintenance tasks, intervals, and enables users to log and review their equipment’s maintenance history for easy access and tracking. Dealers can receive notifications through Notification Center if linked to a customer’s org in Operations Center, and customers can receive email notifications as well, if set up accordingly.

This overview above shows one equipment pin added into the system without any user intervention or customization.

1 to Many Plan Enrollment Overview

This overview above shows how this one equipment pin has multiple maintenance plans, due to different option codes. Customers and dealers can select the machine configuration to get the correct maintenance plan set up per the machine configuration. Users have the option to select which maintenance plan they want assigned.

Available for 2015+ wheel loaders and backhoes today with additional models to follow. Available in John Deere Operations Center and Equipment Mobile today. USA machines only.

In a few easy steps, customers can easily create a John Deere account and get confidence, control, and peace of mind that their equipment stays up and running, is ready when they are, and have information from John Deere and their dealer to make informed decisions. With a John Deere account, customers will have access to:

• Online tools, equipment and financial services tailored to their operation
• Parts and service information for their equipment specific to the serial number
• Recalls, warranty information, operator manuals, links to acquire tech publications
• Anytime and anywhere management with JDLink™ connected equipment
• Machine data and health alerts for connected equipment
• Remote assistance for JDLink capable equipment from their partnered John Deere dealer

Customer created John Deere account

Customers can create an account in any of the John Deere online tools where it says, for example, “sign in” or “create account”. This can be done on a personal computer or a mobile device using its web browser.

There are only a few steps to create an account:

• Enter customer information and create password
• Name their organization and accept terms
  • For personal use equipment, the “organization” is basically where equipment data is stored, which the customer can access with their private username and password
• Add equipment. Scan serial number barcode when using a mobile device.
• Select the appropriate John Deere dealer

During the “Add Equipment” step, customers will be prompted to select “Automatically Activate JDLink Connectivity”. This option is available whether the customer adds equipment or not and allows JDLink connectivity to be turned on for all future compatible equipment transferred into their organization. Customers will get a seamless connection experience when they receive their connected John Deere equipment. The option is preselected in all countries where allowed.

When selected, their partnered John Deere dealer needs to simply transfer the connected machine into the customer’s organization, and then JDLink connectivity is activated without any additional customer action required.

Web and mobile-web view of Automatically Activate JDLink ConnectivityInviting customers to create a John Deere account

To make account creation even easier for customers, dealers can start an account and send customer a personalized invitations to complete their account with a few easy steps.

A dealer can begin the invitation from a number of locations (these options may vary by country):

• JDQuote2
• Action menu in the header
• DealerPath under Sales
• Enterprise customer search tool
• Direct link:  https://Account.Deere.com/Invite

The customer invitation process has two parts:

1. Dealer creates invitation

a. Dealer initiates the invitation

b. Existing customer search functions and customer information are used

c. Personalize the invitation with a dealer created message for the customer2. Customer reviews and accepts invitation

a. Review information and creates username and password

b. Accepts organization terms and conditions

c. Add any additional equipment and approves

Dealer creates invitation

Dealer-initiated account invitation. Some images are cropped or omitted due to space.1. Select Customer: Dealers can start a customer account using a blank form or search customer records using current search functionality as with other John Deere systems. If an organization is not linked to the customer record, there will be no organization identification number shown under Membership, which will then give the dealer the ability to start the account invitation for the customer.

2. Review Information: Information from the customer record will be brought into the account invitation. The dealer can set the customer classification, review any information for accuracy, enter the organization name (example: Jones Family Farms), and add equipment by serial number or by make and model. John Deere and non-John Deere equipment can be added to the customer organization.

3. Access Request: When completing an account invitation, the dealer can request the appropriate access levels needed to meet the needs of the customer, support their operations, and provide Connected Support. A partnership is created when requested access levels are accepted by the customer.

4. Send Invitation: A personalized message from the dealer to the customer is highly recommended before the invitation is sent. It is a great way for the dealer to build a relationship with the customer and help get the customer fully prepared to get value from the John Deere account.

NOTE: If a customer has employees or family members who need access to the machine and work data within their organization, please show them how to add staff and operators using team management functions in the Team tool. There are links to help documents below on how to do this. There is also a video about Team within the how-to video playlist.

Customer reviews and accepts invitation

Customer invitation review and acceptance. Some images are cropped or omitted for space.1. User information: the personalized customer invitation will include a link for the customer to review and complete their John Deere account. They can make any changes as needed to the information already entered by the dealer. Then the customer would set their own username and password.

2. Organization type and terms: organization information is reviewed, and any necessary changes made. Then organization terms and conditions are accepted by the customer. There is an option to download the terms and conditions if desired.

3. Select and add equipment: the equipment list is reviewed and edited. The customer may add any additional John Deere or non-John Deere equipment simply with a serial number or make and model. If completing these steps on a mobile device, the customer may also add equipment by scanning the barcode on the serial number plate on the equipment. Also, the customer may choose the option to automatically activate JDLink on current and future JDLink capable machines. This ensures capable equipment is connected as they transfer into the customer organization. Contract Acceptance permission is required for the customer to choose this option.

4. Select dealer: the customer then reviews the prepopulated dealer information, which they have the option to change. The customer may also accept or change any of the access levels requested by the dealer. It is important that the customer understands the access levels needed for the dealer to provide Connected Support. Once access levels are complete, the customer reviews a summary of the account, and will be directed to the appropriate John Deere online application.

Online Help Documentation

• Go to https://onlinesupport.deere.com/account-creation-aa63b8d0for online help documentation regarding creating a John Deere account
• For information about using Team to add staff to an existing organization please use the following information:
  • For Operations Center: https://onlinesupport.deere.com/property-center-65eab980/setup-ccc0c23f/team-9ddb25ba/what-is-team-and-how-can-i-use-it-695f1382
  • Operations Center mobile: https://onlinesupport.deere.com/operations-center-7f4abdfc/mobile-aa3f446c/operations-center-mobile-2c2ca671/adding-and-viewing-staff-or-partners-in-operations-center-mobile-e0086e29

How-to videos on YouTube

• Share the YouTube playlist, which includes links to videos that describe how to use many of the tools and resources within the John Deere Operations Center
  • https://www.youtube.com/playlist?list=PL1KGsSJ4CWk6Ie1nD7AytQC1HA-uFF0pl

A John Deere account unlocks value for any size and type of operation with any size, age, color of equipment

New or used, big or small, yellow or green, or another color – Equipment is the ONE place for equipment managementWhether equipment is big or small, green, yellow, or another color, Equipment in the John Deere Operations Center™ provides one place for total equipment management. You get straight forward controls to keep equipment lists accurate and data flowing to correct organizations. With separate tabs for Equipment, Implements, and Devices, all arranged in an easy-to-read table view, managing equipment for your organization and partnered organizations has never been easier. And when you select a piece of equipment in the table, the details panel appears with all the important equipment details and information.

Equipment tool showing machine list within the Machines tab and details panel for selected machine

Value:

•  Total equipment management in one place at https://Equipment.Deere.com
• Similar look and feel as other Operations Center tools, while also offering well known functions: transfer, Global Search (dealers only), modem decommission, etc.
• Easily add any equipment to any organization with multi-organization equipment visibility
• Manage machines, implements, and devices within their own respective tabs. Some examples but not all:
  • Turn on JDLink™ service
  • Pair JDLink modems
  • Transfer admin rights for equipment, implements and devices
  • Archive equipment
• Quickly find, review, and manage pending transfers
• Review pairings of modems receivers and displays on connected equipment
• Easily edit and personalize equipment added to the organization
• Simple access to parts, maintenance, warranty, and PIP information whether the equipment has JDLink connectivity or not
• Keep equipment performance data and maintenance records for as long as needed
• Quickly find equipment with older software versions on their paired devices
  • Use this to find customers who need to update their displays to the latest software.

Requirements:

• You need the following, but not all, to build your equipment list in Equipment:
  • A John Deere account and organization
    •  To invite customers to create an account, go to https://Account.Deere.com/Invite
  • Equipment can be added to an organization as follows:
    • Manually loaded via “Add Equipment” by the customer or partnered dealer with appropriate access level
    • Transfer of admin rights of the equipment into the customer organization by the partnered dealer with appropriate access level
    •  Accepting a transfer request from another organization
    •  Scan the barcode on the serial number plate with a smart phone
  • Equipment added to an organization will also be visible when logged into other John Deere digital tools such as Equipment Mobile and Operations Center mobile
  • Modems on service vehicles from a Connected Software Company (examples: Razor, Samsara) with an established connection through the Connections tools in Operations Center. To go directly to Connections, use the following URL: https://Connections.Deere.com

Functionality:

• Separate tabs for Machines, Implements and Devices each showing a table view of the equipment in the dealer or partnered organization with sortable columns
• Turn on JDLink service to unlock the full value of precision technologies and Connected Support. Admin Rights is required to manage JDLink connectivity.
• Global Search – dealers only – allows the user to search for equipment in non-partnered organizations
• Manage Columns – select the columns you need in the table view to do your role
• Add equipment and pair modems
  • Manually add Deere equipment with serial number, name, and if available, the model will autofill once you enter some of the first digits
  • Add custom models with make, type, model
    • Personalize custom models with color and icon
  • Pair modems with equipment to take advantage of available technologies
• Operations Center Mobile functionality:
  • View machines, implements, and devices and add new machines and implements
• Transfer admin rights of equipment/modems to ensure data is flowing to the correct organization
  • Filter pending transfers to quickly locate and manage requests
  • Bulk transfer – select multiple machines and/or implements and select transfer admin rights to send to one partnered organization
• Selecting a specific machine, implement, or device opens the details panel, which can be expanded to full screen, and allows the user to view and manage:
  • General Information
    • Details, with the capability to change name, and color of non-Deere equipment
    • Organization, with the ability to transfer, and view transfer history
    • JDLink connection status
  • Equipment status:
    • Organization
    • Engine (separator) hours
    • Last seen
    • Modem status history
    • RDA, Machine Analyzer link
    • Directions to the machine
    • View in Map view of Operations Center and Property Center
  • Characteristics – machine and implements only
    • Required for documenting work accurately
    • This helps ensure automation features on your equipment are ready when it is time to work in the field and get full value from technology
    • See GPS receiver and Connection offsets
  • Pairings
    • JDLink modem information
    • John Deere display information
    • StarFire™ receiver information
    • Machine and implement pairings
  • Support
    • Mandatory and Safey recalls
    • Warranty information
    • Operator’s Manuals specific to the model and serial number
    • Parts Catalog – specific to the model and serial number
    • Link to Maintenance Manager in Operations Center and Property Center
    • Link to “Additional Manuals and Training”. This will take the user to the site where technical publications may be acquired.
    • Software update information
    • And much more!
  • Export reports for additional sorting and filtering as needed
  • Delete – used to remove one or more machines or implements not paired with modems, as well as displays
• Smart filters within each tab that allow the user to quickly filter and find critical information
• Live search – list is filtered as the user types the search term

Online Help Documentation

• Go to https://onlinesupport.deere.com/search/?page=1&term=equipment for online help documentation pertaining to Equipment in Operations Center.

For any size and any type of operation, manage all equipment in ONE place – Equipment

Run Connected – To Your Team, Machines, Work, and John Deere DealerNearly 20 years ago, John Deere customers began guiding equipment with global positioning systems (GPS). Connecting machines to this technology empowered them to work with greater precision, efficiency, and ease. This connectivity quickly became the way to operate. Now,  it is expected.

Today, thanks to relentless innovation and advancing technologies, JDLink™ connectivity opens the way to improve performance in virtually every aspect of your operation. The more machines you connect, the more you can achieve – getting more done with less, adding profits, and raising productivity.

JDLink connectivity links you to:

• Your work and results – Make decisions based on your operation’s accumulating intelligence. With ready access to past performance, current progress, and future plans, you can take confident steps toward greater efficiency, productivity, and profits.
• Your team – Give your team the information and direction they need to do jobs accurately and on time. When you can reach your crew and they can reach you, you are ready to deal with the unexpected, adjust plans, and solve problems together.
• Your advisors – Easily exchange information with advisors who inform your decisions. With a clear view of what has happened and what is happening in your operation, your trusted partners can offer even more accurate, reliable advice.
• Your equipment – Stay on top of your equipment’s health and productivity. With access to monitor and control machines from anywhere, you can prevent or minimize work interruptions, solve problems, and keep business running strong. By passing data from one machine to another, you can take time and guesswork out of mission-critical jobs, ensuring consistently excellent results throughout your  season.
• Your dealer – Tap into your dealer’s expertise and support to get maximum value from your John Deere investments. With your dealer’s vigilant attention, you get proactive service, customized support, and insights and training from the best in the business.
• John Deere – Know that you are running your operation with quality, durability, and innovation using John Deere tools and technologies that are fit for your purpose today and getting smarter all the time, because John Deere learns from and innovates for a global network of connected customers.

You cannot be everywhere at once or do it all by yourself. But with JDLink Modems and JDLink connectivity, you can easily pay attention to things that worry or cost you most, no matter where you are. JDLink connections allow machine and work data to flow automatically to the John Deere Operations Center™ application, making it visible and useful to you and your crew. With JDLink, you are always connected to the work in progress and can make timely adjustments to keep

How to Get StartedA John Deere account is needed to use JDLink and Operations Center and the supporting mobile apps. Here is a great overview of how create an account: How To Create A John Deere Account | John Deere (youtube.com)

The John Deere Operations Center playlist is a great way to learn about available features on the web and mobile applications.

Any size and type of operation will appreciate the features in the Equipment Mobile application. Use the link for help documentation about the application.

To download the FREE Equipment Mobile app, visit your favorite app store or scan the following QR code:

Easy Ways to Add Your EquipmentAdding equipment to your Operations Center account is simple, and here are great help documents to assist:

Equipment can also be added with Operations Center mobile

Download Equipment mobile to add equipment, find parts, operator’s manuals, and much more

Add equipment on the web in Equipment in Operations Center

Set up your team, equipment, and land with the John Deere Operations Center™Once you create your John Deere account, you can add more information about your operation.

• Add team members who support your operation, operate equipment, help keep equipment ready to go, make recommendations, and more.
• Add the equipment you use to run your operation and turn on JDLink™ connectivity to monitor the equipment and analyze performance anytime from anywhere.
• Add information about your land whether you are growing crops, managing golf courses, or jobsites. This is where the work happens, and with planning tools in Operations Center, you can create plans for the work that needs to be done in the right location at the right time.

Set up your team in the Team management tool in Operations Center:

• Add your team to your organization who help you operate and manage your business. You can assign appropriate access levels (permissions)  for them to do their work, and access only the information you allow.
• Create a partnership in Team with your John Deere dealer. This allows them to support your operation by helping keep your equipment running, especially when you need it most.
• Partner with trusted advisors, such as an agronomist or land surveyor, and set access levels so they can effectively support
• Grant appropriate access to connected software companies as needed to support operations. Use Connections to view available connected software companies that have a connection to Operations Center.

Add  your equipment with the Equipment tool in Operations Center

• Build an accurate equipment list of the machines, implements, devices and support vehicles that are used to run your operation.
• Turn on JDLink™ connectivity to allow automatic machine and work (agronomic) data to automatically flow to Operations Center, which you can access with your private credentials:
  • JDLink Modem on equipment is needed to connect
  • Remotely support operators and make timely adjustments.
  • Keep equipment running with dealer remote monitoring and proactive support.
  • Monitor locations of the entire fleet in Operations Center
• Do you know where your support vehicles are? You can connect and monitor them, too, on the same map!Easily access parts information for your equipment, operator’s manuals, warranty information, and much more

Set up your fields with Land in Operations Center:
 Locate and name fields so your team knows what to do and where to go.

• Set boundaries and guidance lines to keep work on track, improve performance in the field, and improve efficiency throughout the season.
  • Take your operation to the next level. Create boundaries with higher accuracy and repeatability and take advantage of automation features.
• Flag obstacles, entrances, and crop conditions to safely and efficiently identify issues to review later.

Helpful Information 
Have not created a John Deere account, yet?  Review this video about it:  How To Create A John Deere Account | John Deere – YouTube

How To Create A John Deere Account | John Deere – YouTube

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Easy Ways to Add Your EquipmentEasy Ways to Add Your Equipment

Adding equipment to your Operations Center account is simple, and here are great help documents to assist:

• Download Equipment mobile to add equipment, find parts, operator’s manuals, and much more
• Add equipment on the web in Equipment in Operations Center
• Equipment can also be added with Operations Center mobile

 
Any size and type of operation will appreciate the features in the Equipment Mobile application. Use the link for help documentation about the application.  And use the following QR code to download Equipment Mobile for FREE: